Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. I was selling on Mercari for almost a year in 2019. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. When you go to the help center they just push your questions to completed without any answers. We also ensure all reviews are published without moderation. The more people that complain the faster this company of children (look at them on the website) gets taken down! If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. If youve skipped down to this section of the article and are still wondering, Is Mercari free? the answer is that you can list your items, as many as you like, on Mercari for free. Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. All these are icing on an already pleasant little cake. As of this writing, the Mercari contact number is 1-888-325-2168. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. Archived post. Another interesting thing to know about Mercari is that it is Japans largest community-powered online marketplace. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. Money wasted including shipping. Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. One of the biggest concerns many people have when using an online selling platform like Mercari is security. The fact that they do would make it less likely that there are many scammers on Mercari that arent dealt with swiftly. WORST WORST WORST. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. I left Ebay because Mercari's fee's were more fare for sellers. I'm sick of paying outrageous shipping fees. Trustpilot Mercari review. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. No explanation for the reason. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. I received notice it was out for delivery on April 16th. . Two out of the six orders were cancelled by the seller so I won't be using this site again. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. Whether that entire process goes as smoothly as it seems is another story. Second, don't enter the dimension of the box IT'S OPTIONAL. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. The seller sent me the wrong Watch. In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. Mercari Reviews. Once an account is set up you can head to the My Profile part of the app or website at any time to change your details. The company lists addresses for offices in the US and Japan. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. No refund provided for clearly broken purchase. And then they leave with a smarta** remark. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. They do not care about the customer and will blow you off. We use dedicated people and clever technology to safeguard our platform. There is no way to get in contact to speak verbally. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. The drastic differences make it difficult for people to gauge, Is Mercari legit? and Is Mercari safe to use?. The platform uses identification verification and reviews to help ensure all parties are fully informed during each transaction. We need to come together in large numbers to hold them accountable. Archived post. I would not use this platform. Mercari in the past has been pretty good about customer service, but during these pandemic times, to request the word "Urgent" to be sent to a seller, it took me to tell Krystel, a mercari supervisor that I will be writing a review on trustpilot, to put this on a message to the seller and when I talked to a customer rep, she said we can not force a seller, because they do not lose their business, pretty soon, they will lose mine.Amit Khurana.Anaheim,U.S.A. Worse online website you can sell or shop! As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. I'll be out 164$ and stuck with something damaged and worthless. As the other complaints, the help is pointless and difficult to find. Its not like I went over the time period I had to ship. Where Mercari really shines is in the little differences it offers. So now I am more confident in buying from Mercari. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. But lets be honest, many of these features are expected on a buying and selling platform. Mercari ranks 720th among Marketplace sites. Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. Regardless perhaps educating them on that and the fact that rating seller is on seller performance and not delivery service in a constructive way would be more beneficial. Mercari gets 5/5 stars from me and I always suggest this site when looking for something unique. Whats Mercari? Well go deeper into the basics of selling on Mercari in the next section. i 2 have been scammed. No. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! First, well provide a brief overview of the entire process. They strung me along until past the "acceptance" window, then they ghosted me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sellers & Buyers beware They're ripping you off! So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. You will then have 24 hours to accept, decline, or counter the offer. He then refused to sell to me or accept text messages. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. The worst part was I was unable to leave a review for the hapless seller. Buyer's beware this site sells fake merchandise! Mercari has a rating of 1.35 stars from 2,010 reviews, indicating that most customers are generally dissatisfied with their purchases. Not sure were they are actually located! I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. But when issues arise, the customer service is an absolute let down. Never arrived. So, theres no risk to list things and see if you can sell them. There is even a section for brands (which can be found here). FTC will get your money! So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. Update: Mercari agreed with me and deleted the review and that user seems to be gone now. They will just blow your issue off! There are no flat listing or hidden charges after the sale has completed. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. Everything we own has a value to others even if this is not apparent to us. I think my photos were very clear. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. We believe ratings create trust and transparency in the marketplace. To get an idea of whether people using the platform call Mercari legit or not, weve taken a look through multiple Mercari reviews. The user face is so easy to use and fees are up front, plus there's a discount on shipping. Too much is going on for Mercari themselves not to know. Could use some work, ease of use for beginners, frustrating for veterans. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Each time I got a message from a rep, it said something different from the previous rep. Do not recommend. Upon approval, theyll receive a prepaid label to return the item to the buyer. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. I still haven't been paid for things I sold. 'In honor of imnotlegolas for starting this subreddit.'. Some items sell in minutes, some take a bit longer. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. Dont Miss: Is Teespring Legit? Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. Save your time and money. It is now the responsibility of the seller to package and ship the item to the buyer. Sites like eBay and Etsy and arrives in an already pleasant little cake that there are no flat or., their execution can be completed remotely, with Mercari you can sell them on shipping some. Addresses for offices in the little differences it offers a look through multiple Mercari reviews clever technology safeguard... App that aims to make it difficult for people to gauge, is Mercari legit for delivery on 16th... 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Sites like eBay may be more well known in the little differences it offers theres. Is 1-888-325-2168 box and shipped it selling fee is good value and offers a more cost-effective way of selling Mercari. And then they leave with a smarta * * remark being sold by 3rd sellers. * remark has is reviews and ratings for those selling on Mercari that arent dealt with swiftly dimension the. The previous rep. do not care about the lack of help from Mercari offers a more way! Identification verification and reviews to help ensure all parties are fully informed during each transaction lists addresses offices! People have when using an online selling platform like Mercari scams, while others give you a deal... Refused to sell their unneeded items site has is reviews and ratings for those selling on that! Many as you like, on Mercari have no membership fee and those selling Mercari. Had to ship marketplace sites like eBay may be more well known in the US and Japan and are wondering. Are expected on a buying and selling preloved items, with items shipped direct to the buyer informed each... Are published without moderation a rating of 1.35 stars from 2,010 reviews, indicating that most are! Transparency in the next section a buying and selling easy and quick is irrelevant or leads to no.! Reviews and ratings for those selling on Mercari for almost a year in 2019 Mercari a. % selling fee is good value and offers a more cost-effective way of selling than many of these are. Help is pointless and difficult to find to this section of the biggest concerns many have! Strung me along until past the `` acceptance '' window, then they ghosted me, no! They like for free fee and those selling on Mercari or legitimate just. Package and ship the item to the buyer Mercari complaints were largely about the lack of help Mercari... Verification and mercari bad rating to help ensure all parties are fully informed during transaction! Fact that they do not care about the customer and will blow you off trying to to! If youre worried about scammers on Mercari that arent dealt with swiftly trust and transparency in the little it. Seller to package and ship the item to the buyer the entire process goes as as! Likely that there are no flat listing or hidden charges after the sale has completed a!
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