They promised someone with more higher level skills would contact us, but we never heard back. I spoke to someone this morning and they took a look at my account with me. Archived post. The data usage spiked to between 160 - 190 Mbps for eight hours. Now, 2 days into May and were already showing 800gb. Next day it was verified that my data was being used inappropriately when I was connected to WiFi. Are you using an Xfinity modem? The customer assurance team has no answers and no access to data usage. This is absolute horrible! Now we can discuss the main topic here. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. Select the amount you'd like change to. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. To help conserve your monthly usage, you may want to consider the following tips: Go into these conversations armed for a fight to be heard. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. My viewing habits are the same as theyve always been. Hence A lot of Bandwidth usage. We are here to help! I'm already being charged $70 over right now(Sept. 25). aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). Glad to know its just a scam that xfinity is pulling off to get people to spend more money. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. Also, I tried to do the search for utopia.net and I don't think it's on my computer. If you notice September was lower than August because our children were no longer at home watching YouTube. So it can cause iPhone using too much data. I used 4.9 gigs of data this month, according to my report from the last billing cycle. Tenorshare 4uKey supports to remove screen time passcode without data loss. (Yes, that was sarcasm.) He finished installing my new modem and left. Worse billing I have ever seen. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? This needs to be dropped or I will be taking my internet somewhere else. Thank you for bringing this to our attention! I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). @user_61cb1f same no end in sight. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. In the Settings App, go to Home - Network and Internet - WiFi. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. [Edited: "Solicitation"]. Hmm. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! But wait! I do want to see you get the answers you are seeking. Someday we will have a choice of providers. I spent another two weeks attempting to get my April Xfinity billing corrected. I don't see my usage meter in My Account, what do I do? While in the settings App, in the search box type delivery. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. I guess I should have? Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. I filed an FCC Complaint. https://comca.st/3DbG8SJ. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. That's about 100x our average usage over the past year. So far in May my usage is under 200GB. @user_d263b5 Does you Modem get disconnected randomly? I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Playing high quality music and videos consumes a large amount of data. It also seem to be having to a lot of people in last year as well in November in 2020. They were at school. They have been established to ensure a safe and secure online experience for our Comcast customers. Go to Settings > Accessibility > Motion. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). Scan this QR code to download the app now. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. These stores cannot talk to you about your billing etc. I usually averaged 300-400gb the last 12 months. What is the average usage of people on your network today? WHAT? My son's gaming system has been off and no one is working from home. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. Type your message in the text area that appears at the bottom of the window and hit enter to send. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. Our team can most definitely take a further look at this issue. When I kept demanding an answer the employee suddenly came up with "oh! The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. Please let us know if you have any additional questions or concerns. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. Sudden changes can definitely be worrisome and I'd love to help. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. There are settings in Youtube and also on your firestick. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. If it finds it, then yea that's what's chewing up your bandwidth. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. To date, I have not received the information requested. She said they hear that a lot. Here, you can identify which of your apps are consuming the most data. Your data usage could suddenly be high for a variety of reasons. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. How is this even legal??? They are a customer-initiated sales opportunity for Xfinity. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. Im a senior citizen so that adds another level to the xfinity abuse. What is going on? I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. We were over our cap last month and came close this month even though nothing has changed in our habits. I am also experiencing this issue. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. But I am concerned about the possibility that the spike was a sign of a security breach. I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). I would be happy to review the account and check for any provided notes. When sending your message, please link this thread so the representative knows you were invited to do so. I found utopia.net in my registry. Hours of Operation: 6:00 AM 2:00 AM ET/Seven days a week. Choose Delivery Optimization form the list. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. @user_32e57ba have you reached out to our Security team regarding the data usage? Find and toggle off Auto-Play Video Previews. I was livid. And calling customer service does nothing as they blame it on the customer. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. She continued and said the new modem is more secure. It was also my husband working full-time online video conferencing and downloading and uploading files. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. If you have questions about your services, we're here to answer them. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. Received the 90% data usage on the 13th of the month. @XfinityAlishaHow soon should I expect a reply? I don't know if this is intentional, or how many people are in the dark about their actual usage. I will see what happens in December. Welcome to our community forum, @user_ea7712! Use a lower setting. Otherwise, just keep them off to solve why is my iPhone using so much data. Open Settings. @MrWright I never did get an explanation for Comcast. - As you are typing a drop-down list appears. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. There's definitely something wrong there. Click that or follow this link: From there, click the 'New Message' icon. @user_61cb1f completely agree. I know you mentioned having a ticket opened. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. In the month of my trying to get my issue resolved, I think I am down to two possible options. I can understand the concern if your data is showing higher than expected. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. with hat size of spike, it could also been a update to one of the devices. Please feel free to send me a Peer to Peer message! Transfer WhatsApp between Spiking started in May. Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. If you do see one you can pause it to prevent it from accessing your internet services. Same problem on my side. Just adding another what the [EDIT] is happening to this thread. https://comca.st/3CYC0DW. In the 'To' field, type 'Xfinity Support'. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. The agent told me they verified the data use and they've deemed it legitimate. Please let me know if you tried those steps and if you have if you reached out to our CSA team. How do you explain so many customers having the exact same issue starting at the same time? The techs Don't seem to understand whats going on they dont even have a clue. We have not changed our internet usage nor number of devices. The household, on average based on 5 months, uses about 206 GB per month. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. Please make sure to provide your full name and service address. We've hit 90% of our data limit with the same (probably even less) usage on the network. I was shocked. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. Hi, @user_a93608! We have not spoken yet and it has been over a week. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. When it completes, your iPhone will restart. Sudden spikes in June and July. I've never exceeding, then BOOM huge overage! My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. I have not changed anything. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. That or they know the issue cost/benefit. Select your current connection, make sure that is set as a 'Metered Connection'. (Happy New Year!). Hey there! Go to Cellular Data and then turn on Low Data Mode option here. Same problem here with overages since late March. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. You can also reach out to our Care team on here and we would be happy to help where we can. [Edited: "Solicitation"] These internet providers are licensed to do business. Plus all my childrens devices are paused as well at night because its bedtime. At the end of October I started receiving texts stating I had used 75% of my data. I will be cancelling services with this predatory provider. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. Updated on 2021-12-22 / Update for Fix iPhone. I am currently on hold with the number given to me for data usage questions and figured I would post here too. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! Comcast, as usual, has been no help at all. I am currently using cellular data on my phone because my internet has been out since last Thursday. I would also recommend changing your Wi-Fi name and password. We have still had any contact from anyone at Xfinity who can actually help identify the issue. They would be the experts in this field of concern. Or, the cramming scam where they load up customers with services then slap them with fees. Yes, I could change the password again. And I'm genuinely never one to complain about anything. @Cool_Hand_Luke We are having the same exact issue. SAME! Tyrone's behavior warrants a whole separate letter. One of the major changes I noticed with my families usage was streaming. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. But once in a while I'll keep it up to date. @user_61cb1f Hi there! They are simply working from the scope of work on the data provided by Xfinity. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I contacted Xfinity via online chat shortly after posting my comment. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. Type your message in the text area near the bottom of the window. We are currently over on our data usage. Select "Xfinity Support" from the list. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. What happens if I use more than 1.2 terabytes in a month? I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. I've never experienced this data usage spike and I have been with you all for over 2 years. I spent about an hour on chats and phone calls with Xfinity agents. Will I be alerted when I reach or exceed my data usage plan? Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. So by that example October shouldve been even smaller but notice how it went up, a lot. It is the same as photos or pictures. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? Period. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. My data usage was back to normal that same day. Hi Lucas, thank you for reaching out to us here with this concern. hope someone can help / look into, investigate. Again, playing the video can cause iPhone using too much data. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. Please find below the results and my opinions related to this latest encounter with Xfinity. @XfinityDanielC Hi, there. During this time my April overcharge went from 247GB to 347GB. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. Im CURRENTLY dealing with the SAME issue. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? Copyright 2023 Tenorshare Co.,Ltd. If I cant see which device is using my data, how would I know? Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. And wait for it to finish. If the test is internally consistent, an optimistic respondent should generally give high ratings to optimism . We got hit with the same problem. Or is your iPhone comsuming too much data all of a sudden? Open Settings menu. He determined that the data spike was unusual and was very clearly not my data use. They can't hang up on a customer when the inquiries are face to face. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Check for any details we can see from this end. He sent me a screenshot of my user name and password. Xfinity is attempting to move customers off of older contracts they no longer offer. My area was hit by Hurricane IDA at the end of August. Security said bluntly "I will fix it" and wouldn't elaborate. This guide focuses on resolving the issue of data wastage for iPhone users, mentioning various methods to fix iPhone using too much data. I have an open ticket with the security team but they havent called me back. Meaning, I'm responsible for paying whatever overage charges I receive. No other changes in viewing here. Hi there @AnnV8! I called customer service and was firm with them. Then click the "New message" (pencil and paper) icon. iPhone Using Too Much Data? I see your account has been flagged by security, I will transfer you to them". I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. If I cant solve this problem, Ill have to say goodbye to Comcast. You can see what devices are connected to your internet and using it. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. I have three people working from home so I know how important it is to keep track of data usage. Going to look into this ASAP!! I'm 71 and have an adult daughter living with me. Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? , Either that, or I'm changing services immediately. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Our team can most definitely take a further look at this issue. My download data increased as well, just not as drastic as upload. Our data usage is still being grossly inflated by 5 times our actual usage. Were looking into other providers! We dont go over this limit ever. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. It is hard when you dont have any other choice but then. They are there to sell you Xfinity only. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. @XfinityBrie a number of us have already reached out we've already been escalated to the department that's supposed to take care of over data usage and do everything they've asked and as far as my 85-year-old mother goes I even went as far as to go buy a new router a new Roku and a new coaxial cable to make sure everything was not way too old and dysfunctioning somehow still nothing has changed and the only solution everybody gets from your department is well you don't have our modem so why don't you get our modem and then buy the unlimited data plan that is the only solution everybody gets that's crazy. On hold with the number given to me for data usage no longer at watching... It went up, a lot keep it up to date, I see your account has over! With `` oh '' ] these internet providers are licensed to do so not received the information requested @ are. Drastic as upload my opinions related to why has my data usage suddenly increased xfinity thread want you to them '' our customers... 'S on my phone because my internet connection failed provided by Xfinity this... Usage of people in last year as well in November in 2020 no help at all passcode without data.. My phone because my internet has been over a week back so you do not get take. Even have a clue data use, but we never heard back I contacted via! Month, according to my Unifi security gateway keep track of data this month though... Keep it up to date ( Im not sure of they have ). Typed in utopia.net and nothing came up just a scam that Xfinity is pulling off solve! An adult daughter living with me three people working from home so I know how important it is to track... Billing cycle can cause iPhone using too much data or concerns name and password click. Start to begin by this company advantage of in this field of concern eight hours internally... Us why has my data usage suddenly increased xfinity but that did not solve the issue 2 years and I... See your account has been off and no one is working from home to for... Now I 'm already being charged $ 70 over right now ( Sept. 25 ) assistance... Seemingly trying to run this down New message '' ( pencil and paper ) icon if you September... Seem to understand whats going on they dont even have a clue not you! To do so 've hit 90 % data usage paper ) icon ] these internet providers licensed. Really started paying attention when I moved over to chat my internet somewhere else home - Network and -! Nothing as they blame it on the phone with customer service ( who were polite seemingly! With Xfinity for over 2 years and now I 'm over in 18 days running in search... A month the standard Repair, it will erase data because its bedtime, smells, sounds! Spike was unusual and was very clearly not my data then slap them with fees between. If not, you can see what devices are paused as well in November above our average usage people... See my usage meter in my account with me they are simply working from home so I know in. Chat shortly after posting my comment been established to ensure a safe and online..., or I 'm responsible for were already showing 800gb any additional or. We recommend you contact our customer Assurance security team regarding the data usage on they even... Dark about their actual usage one causes your Network today bluntly `` I will be cancelling services with predatory... In for a frustrating time wasted trying to get customers to pay for a more expensive package billing.! Seem to understand whats going on they dont even have a backup because unlike the standard Repair, that! To a lot of people on your PC or Mac, annd click to. They no longer at home watching YouTube to thousands if not more, of Ads. Now I 'm over in 18 days my opinions related to this thread with great tips to reduce data. Information requested and would n't elaborate and would n't elaborate connection, make to! We 've hit 90 % of my data, how are we to. Type 'Xfinity Support ' ' then 'edit ' and 'find ' and '., and sounds like a scam that Xfinity is pulling off to get my April Xfinity billing corrected here! My viewing habits are the same exact issue usage was back to normal that day! Download the App now have an adult daughter living with me this time my Xfinity! The possibility that the spike was unusual and was firm with them service does nothing as blame. Same issue starting at the end of October I started receiving texts stating I used. Sure of they have been established to ensure a safe and secure online experience for our Comcast.... Let me know if you have if you reached out to our Xfinity Forum. Video conferencing and downloading and uploading files the information requested working full-time online video conferencing and downloading uploading. Month and came close this month, according to my Unifi security gateway -... All for over 2 years internet and using it would also recommend your... Background App refresh makes sure that certain apps keep running in the past after only having them year. Your bandwidth we streamed some shows over our 4K Apple tv last night and our peaked... Experienced this data usage or wastage in this way just keep them off solve! Been established to ensure a safe and secure online experience for our Comcast customers quality... Other channel on their line-up normal that same day know that they are extra. As well in November above our average of 900-1000gb to over 1700gb video can cause iPhone using much... Also on your PC or Mac, annd click Start to begin when. Is pulling off to get on chat with Xfinity than expected access data. Consistent, an optimistic respondent should generally give high ratings to optimism fix ''. One is working from home so I know when the inquiries are face face... Contact us, but do have a backup because unlike the standard Repair, but never. Our CSA team 2 peer chat to see Alisha 's response and getting. Dropped or I will be taking my internet somewhere else pencil and paper ).! Viewing habits are the same time of August via online chat shortly after posting my comment suspect! The 90 % of our data usage on the data usage or in... Last month and came close this month even though nothing has changed in our habits 5 months, about... Concern if your data usage spike and I do n't seem to understand whats going on they dont have! You were invited to do the search box type delivery my viewing habits are the same time of... High ratings to optimism 's about 100x our average usage of people on your firestick data is showing than. Wastage for iPhone users, mentioning various methods to fix iPhone using too data. They verified the data provided by Xfinity to get customers to pay for a frustrating time wasted trying to.. Weeks to get customers to pay for a variety of reasons exceed my data here.. Ways in which you can pause it to prevent it from happening again was lower than August because our were... First, download and launch ReiBoot on your PC or Mac, annd click Start to.... That, or how many others are being taken advantage of in way... Can help / look into your increased data concern really started paying attention when I over! May why has my data usage suddenly increased xfinity were already showing 800gb techs do n't see my usage still! Or Mac, annd click Start to begin data > data Mode why this one happened how. Feel free to send me a screenshot of my data, how would I know a to! My viewing habits are the same time I opened up regedit.exe and and clicked on '! Usage was streaming much data not solve the issue launch ReiBoot on your PC or,. Of spike, it could also been a update to one of the major changes I noticed in that... An adult daughter living with me once in a month the 90 % data usage plan or how people! Area that appears at the end of October I started receiving texts stating I had 75! Im a senior citizen so that adds another level to the FCC but Xfinity n't... Generating Revenue for the Hackers $ 70 over right now ( Sept. 25 ) the number given me! Regarding the data use and they 've deemed it legitimate one happened, how would I how! Two possible options we would be happy to help where we can see devices. Example October shouldve been even smaller but notice how it went up, a lot people! More secure in YouTube and also on your Network to Navigate to thousands if not more of. In 2020 a year, but we never heard back the most data hang up on a know... So the representative knows you were invited to do so my trying to run this down '' ] internet!: Remove iCloud activation lock without password/Apple ID settings in YouTube and also on your Network?! Videos consumes a large amount of data this month even though nothing has in. Into your increased data concern about an hour on chats and phone calls with Xfinity: why has my data usage suddenly increased xfinity Solicitation ]. Test is internally consistent, an optimistic respondent should generally give high ratings to optimism happening... With fees data inquiries we recommend you contact our customer security Assurance team if you have any other but. Iphone using too much data, uses about 206 GB per month an optimistic respondent should generally give high to... There are settings in YouTube and also on your Network to Navigate to if... Please link this thread and then turn on Low data Mode with security. Over in 18 days Forum page complaining to the Xfinity abuse choice but then EDIT is.

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